No heating or hot water? Call now — we prioritise the elderly and vulnerable.

07722 805409
Sure PointPlumbing & Heating

Emergency Plumber · Dumbarton & West Dunbartonshire, Helensburgh and Loch Lomond

Burst pipe? No heating? We're on our way.

Water pouring through a ceiling or a house with no heat in winter gets our fastest response. Call the number, tell us what is happening, and we'll give you an honest arrival time — not a window that spans the whole day.

  • 24/7 emergency line, real person answers
  • Priority for elderly, disabled and vulnerable households
  • Bursts, leaks, no heating, no hot water
  • Honest arrival times and a fixed emergency callout price
  • Make-safe first, full repair once the panic is over

Emergency Plumber: get a call back

5.0from 68 reviews

If something isn't right, we'll put it right

Combi boiler installation in a Dumbarton kitchen
Combi swap, Bellsmyre
System boiler and unvented cylinder in Helensburgh
System boiler and cylinder, Helensburgh

How we work

What you can expect on the day

  • We tell you what to do before we arrive — stopcock, isolation, catch the drips.
  • Vulnerable households are moved to the front of the queue, no questions asked.
  • We make safe first, then come back for the full repair at a normal price.
  • Elderly, disabled or vulnerable customers go to the front of the queue. Tell us on the phone and we'll move things around.

Questions

Emergency Plumber questions we get asked

What counts as an emergency?

Water you cannot stop, no heating or hot water in cold weather, or any situation where waiting could damage your home or harm someone in it. If you smell gas, call the National Gas Emergency line on 0800 111 999 first, then us.

How fast can you get here?

We give you a real arrival time on the phone. Across West Dunbartonshire that is usually within the hour for a genuine emergency.

What customers say

68 reviews and counting

Our goal: the most reviewed heating company in West Dunbartonshire, Helensburgh and Loch Lomond.

“We run a holiday let and had guests arriving Friday. They came out Thursday night. That's the whole review really.”

Tom B. · BallochEmergency Plumber · Google

“Boiler died on a Tuesday morning. Phoned at nine, price by half nine, new boiler running by teatime. Nothing added on the day. Can't fault them.”

Margaret H. · DumbartonBoiler Installation · Google

“Two other firms told me I needed a new boiler. Sure Point fixed it for the cost of a part and told me it had a few years left in it. Honest lads.”

David R. · ClydebankBoiler Repair · Google

Solid. Simple. Reliable.

Need emergency plumber?

Fixed emergency callout price, quoted on the phone. Broken boiler quoted before 10am? We aim to fit it same day.

Call NowGet My Fixed Price
07722 805409