Privacy

Plain-English privacy notice

Last updated 12 September 2026. This notice explains what Sure Point Plumbing & Heating ("we") does with the details you give us through this website.

What we collect

When you use the quote funnel or contact form we collect your name, phone number, postcode and anything you type in the message box, plus the page you sent it from. That is all.

Why

To give you the price or call back you asked for, and to do the job if you go ahead. We do not sell your details or use them for marketing unless you join a member plan and ask for reminders.

Where it goes

Form submissions are stored in a secure database (Supabase, EU/UK hosting) and emailed to our office inbox via Resend so we can respond quickly. Both providers act as our processors under contract.

How long

Enquiries that do not become jobs are deleted after 12 months. Job records are kept for 6 years for warranty and accounting reasons.

Your rights

You can ask to see, correct or delete your details at any time. Phone 07722 805409 or write to Unit 12, 21 Levenside Road, Dumbarton, G82 3PE. If you are unhappy with how we handled it, you can complain to the ICO (ico.org.uk).

Cookies

This site sets no tracking cookies. If we add analytics in future, this notice will say so first.